Terms and Conditions
The following Terms and Conditions of Service apply to all products and services provided by Mongrel Creative.
All work is carried out by Mongrel Creative on the understanding that the client has agreed to these terms and conditions.
Ownership and Rights
The native (source) files, code, procedures and development files employed to create the agreed work remain the sole property of Mongrel Creative unless specifically agreed and released in writing and after all costs have been settled. A charge for supply of native files will be negotiated between Mongrel Creative and the customer. Native files will not be supplied until payment is received in full.
Copyrights and Trademarks
Copyright is retained by Mongrel Creative on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled.
If a choice of design is presented, only one solution is deemed to be given by Mongrel Creative as fulfilling the contract. All other designs and concepts remain the property of Mongrel Creative, unless agreed in writing that this arrangement has been changed.
By supplying text, images and other data to Mongrel Creative for inclusion in the customer's website or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner.
The customer agrees to fully indemnify and hold Mongrel Creative free from any and all claims resulting from the customer not having obtained all the required copyright, and/or any other necessary permissions.
Prices quoted for all work are estimates only and are based on the initial brief from the client. Any changes, corrections or work additional to the original brief will be charged at an hourly rate (or a pre-agreed fee negotiated by the client and Mongrel Creative).
Charges for design services to be provided by Mongrel Creative, will be set out in a written estimate or quotation that is provided to the customer. At the time of the customer's signed acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable deposit of 50% of the quoted fee will become immediately due. Work on the project will not commence until Mongrel Creative has received this amount.
All work conducted by Mongrel Creative at the request of the Customer, and without an agreed quotation will be charged at an hourly rate. Charges are not negotiable once work has commenced.
Charges for Other Services
Charges for any additional services over and above the estimated design, will become fully payable (100% of the quoted amount) at the time of estimate or quotation acceptance.
The customer will be provided with an Invoice prior to final issue of artwork or publication. At this time the remainder of the amount due will become payable. Accounts which remain outstanding for 14 days after the date of invoice, will incur an extra charge of 5% per month of the outstanding amount.
Supply of files by the client
It is the responsibility of the client to supply correct, proofed text files in an agreed format and file type. Any changes or corrections to original text supplied will be charged at an hourly rate (minimum of one hour).
It is the responsibility of the client to supply appropriate resolution photos and images in an agreed file type. Mongrel Creative takes no responsibility for the print quality or resolution of images provided by the client.
Final art approvals and changes
It is the responsibility of the client to proof all artwork and production files before sign-off and/or production. Mongrel Creative takes no responsibility for errors in typography, spelling, grammar, formatting or file errors.
Any changes or corrections made by the client subsequent to the issue of final artwork will be charged at an hourly rate (minimum of one hour). Mongrel Creative may extend or modify any delivery schedule or deadline as may be required by such changes.
Re-issue of artwork on disk, via e-mail or ftp upload will be charged at an hourly rate (minimum of one hour).